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922-062 exam Material at Pass4side 922-062 Exam Nortel Contact Center Rls. 7.0 SCE Scripting Exam Number/Code : 922-062 Exam Name : Nortel Contact Center Rls. 7.0 SCE Scripting Exam Duration:  45 minutes   Exam Format:  Proctored   Number of Questions:  30   Passing Score:  70% Exam Language:  English Pass4side Exam 922-062 exam Material  provides you everything you will need to take your 922-062 Exam. The 922-062 Exam details are researched and produced by Professional Certification Experts who are constantly using industry experience to produce precise, and logical. You may get questions from different web sites or books, but logic is the key. Our Product will help you not only pass in the first try, but also save your valuable time. EXAM OBJECTIVES Contact Center Manager (CCM) Rls. 7.0 Contact Center Manager Administration (CCMA) Contact Center Manager Server (CCMS) Communication Control Toolkit (CCT)   SCE Scripting (50% of Exam 920-177) Scripting Overview (23% of exam 922-062) Differentiate between different script types, design features, and functions.   Application Variables (13% of exam 922-062) Describe how to design scripts properly to use application manager data, call variables, wild variables and global variables.   Intrinsic & Expressions (23% of exam 922-062) Given a requirement, explain the appropriate traffic, time, skillset, and call intrinsic to use in a script.   Blocks & Commands (33% of exam 922-062) Describe how to design, write, validate, edit and perform basic scripting administration tasks.   Handling Emergency & Failed Conditions (7% of exam 922-062) Describe how to set up the Event Handler and scripts to trap unforeseen or failed events and to handle emergencies. About the Author

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920-177 exam

Nortel Contact Center Rls. 7.0 Administration & Scripting
920-177 Exam Duration: 90 minutes
920-177 Exam Format: Proctored
Number of Questions:60
920-177 Exam Language: English

920-177 exam is required for the following Certifications:
NCSS - Nortel Contact Center Rls. 7.0 Administration & Scripting

920-177 Exam Objectives:
Contact Center Manager (CCM) Rls. 7.0
Contact Center Manager Administration (CCMA)
Contact Center Manager Server (CCMS)
Communication Control Toolkit (CCT)

This standard 920-177 exam is composed of two segments: 922-060 and 922-062. You must achieve a passing score for each segment to pass the exam.
The score report will display your score for each segment.
Nortel Contact Center Rls. 7.0 Administration (922-060)(50% of Exam, Passing Score 70%)
Features & Components
Describe the architecture and configuration features of the Contact Center Manager Client.
Administration (10% of exam)
Configuration (7% of exam)
Management (17% of exam)
Reporting (17% of exam)

Nortel Certification Contact Center Rls. 7.0 SCE Scripting (922-062)(50% of Exam, Passing Score 70%)
Scripting Overview (7% of exam)
Differentiate between different script types, design features, and functions.
Application Variables (7% of exam)
Describe how to design scripts properly to use application manager data, call variables, wild variables and global variables.
Intrinsic & Expressions (12% of exam)
Given a requirement, explain the appropriate traffic, time, skillset, and call intrinsic to use in a script.
Blocks & Commands (17% of exam)
Describe how to design, write, validate, edit and perform basic scripting administration tasks.
Handling Emergency & Failed Conditions (3% of exam)
Describe how to set up the Event Handler and scripts to trap unforeseen or failed events and to handle emergencies.

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